Own the reliability and employee experience of office technology, including wired and wireless networks, conferencing, vendor coordination, and hardware and software asset lifecycle management.
Own the improvements needed to support rapid regional growth, partnering with the global IT team on office expansions, moves, infrastructure changes, operational handoffs, runbooks, skills, and knowledge bases.
OPERATE IDENTITY, ENDPOINTS, AND COLLABORATION PLATFORMS
Administer identity and access across Okta and core SaaS platforms such as Google Workspace, Slack, GitHub, Zoom, and Microsoft 365.
Establish repeatable standards and automation for employee lifecycle, group management, application provisioning, and access reviews.
Administer MDM and endpoint security platforms such as Kandji, Jamf, or Intune across device provisioning, configuration enforcement, patching, fleet visibility, and security remediation.
BUILD AUTOMATION AND INTERNAL TOOLING
Develop scripts, integrations, and reusable tooling in TypeScript, Python, or another modern programming language.
Connect systems through APIs and event-driven workflows to reduce manual work and improve data consistency.
Help build and operate infrastructure-as-code and CI/CD workflows for IT systems, including identity-as-code where appropriate.
Introduce monitoring and observability that help the team identify and resolve problems before employees report them.
ADVANCE AI-NATIVE IT OPERATIONS
Help develop our use of Console.ai http://Console.ai and other AI-enabled ITSM capabilities.
Own continuous improvement using support signals and operational metrics to identify recurring issues and improve self-service, automation, and resolution quality.
Act as customer zero for Devin by embedding it across IT operations and building the secure integrations and guardrails needed for AI-assisted workflows to operate safely and reliably.
REQUIRED QUALIFICATIONS
3+ years of experience in IT engineering, systems administration, technical support, or a related role.
A bachelor’s degree in computer science, information technology, or a related discipline—or equivalent practical experience.
Experience delivering high-quality, hands-on IT support in an onsite environment.
Broad familiarity with modern workplace IT and meaningful depth in at least two disciplines (for example, IAM with Terraform and CI/CD, endpoint or network engineering with automation, or software integrations paired with hands-on employee support).
Experience administering identity, SaaS, or collaboration platforms such as Okta, Google Workspace, Slack, GitHub, Zoom, or Microsoft 365.
The ability to write and maintain scripts or integrations in TypeScript, Python, or another modern language—or equivalent technical depth applying infrastructure-as-code to systems such as Okta.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, wired and wireless networks, and systematic troubleshooting.
Strong judgment, communication, and organization, with a track record of carrying ambiguous problems through implementation and ongoing operation.
AN IDEAL CANDIDATE WILL BRING
Ownership: Proactively identifies problems, establishes a path forward, and drives work through completion with appropriate autonomy.
Service orientation: Approaches support with responsiveness, empathy, and clear communication, recognizing that each interaction shapes trust in IT.
Builder mindset: Addresses immediate needs while looking for opportunities to prevent recurring issues through better tooling, documentation, automation, and system design.
BONUS IF . . .
Deep experience with Okta, identity lifecycle management, or identity-as-code.
Experience with Terraform, CI/CD, Git-based delivery, or API integrations.
Exposure to AI-enabled ITSM, agentic workflows, or support automation.
Experience with office builds, enterprise networking, conferencing, or workplace technology.
Experience with endpoint management, security posture, or vulnerability management.
OUR COMMITMENT
Equal Opportunity. Cognition is an equal opportunity employer. We do not discriminate on the basis of any protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any. Cognition also considers applicants with criminal histories consistent with the SF Fair Chance Ordinance and similar local laws.
Data Privacy and Arbitration: By submitting your application, you agree to our Global Applicant and Job Candidate Privacy Notice https://cognition.com/documents/Cognition-Global-Applicant-and-Job-Candidate-Privacy-Notice.pdf. For US applicants, by submitting your application, you agree to the Applicant Arbitration Agreement https://cognition.com/documents/Cognition-Applicant-Arbitration-Agreement.pdf.
