This is a hands-on, people-facing role that blends logistics and operations with hospitality and judgment. You’ll help keep the office running smoothly as the company grows, and contribute to an environment where employees can do their best work.
This role will be hired as one of two Front Desk Coordinators with complementary schedules. While both roles share core responsibilities and expectations, one will primarily support morning and midday operations, and the other will focus on afternoon and evening coverage. Clear communication and clean handoffs ensure a consistent experience throughout the day.
WHAT YOU’LL DO
BE THE FACE OF THE OFFICE
Greet employees, candidates, and guests with professionalism and warmth
Coordinate with security to ensure a smooth, secure front desk experience
Support recruiting by welcoming candidates and helping interviews run on time
KEEP THE OFFICE MOVING
Manage incoming and outgoing mail, packages, and deliveries throughout the day, including intake and end-of-day handling
Help maintain reception organization and cleanliness
Stock and coordinate Cognition swag for incoming guests
SUPPORT WORKPLACE OPERATIONS
Partner closely with the Employee Experience team on daily needs
Assist office services teams (custodial, culinary, vendors) as needed
Help troubleshoot day-to-day issues and escalate when appropriate
CONTRIBUTE TO A GREAT EMPLOYEE EXPERIENCE
Notice what’s working and what isn’t in the office environment
Pitch in during busy moments, events, and high-traffic days
Help create a calm, welcoming, and reliable experience for everyone in the space and eventually know all employees by first name!
WHAT WE’RE LOOKING FOR
Professional, friendly presence with strong communication skills
Comfortable in a highly visible, customer-facing role
Organized and detail-oriented, with strong follow-through
Able to balance structure with flexibility in a fast-moving environment
Comfortable lifting up to 35 lbs and being on your feet throughout the day
Experience in front desk, office coordination, hospitality, or rapid-growth companies is a plus
WHY THIS ROLE MATTERS
Our reception is more than a desk - it’s a central hub. This role helps shape how employees feel about coming into the office, how candidates experience us during interviews, and how smoothly the workplace functions day to day. You’ll have real ownership, real visibility, and the opportunity to make a meaningful impact on how the office feels and runs.
OUR COMMITMENT
Equal Opportunity. Cognition is an equal opportunity employer. We do not discriminate on the basis of any protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any. Cognition also considers applicants with criminal histories consistent with the SF Fair Chance Ordinance and similar local laws.
Data Privacy and Arbitration: By submitting your application, you agree to our Global Applicant and Job Candidate Privacy Notice https://cognition.com/documents/Cognition-Global-Applicant-and-Job-Candidate-Privacy-Notice.pdf. For US applicants, by submitting your application, you agree to the Applicant Arbitration Agreement https://cognition.com/documents/Cognition-Applicant-Arbitration-Agreement.pdf.
