Participate in a periodic on-call rotation for production-down issues
What we’re looking for
Based in the US West Coast timezone
5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products
5+ years of experience supporting enterprise customers
2+ years of experience diagnosing production network connectivity and performance issues
Strong problem-solving, analytical, and troubleshooting skills
Clear, thoughtful communication skills, both verbal and written
Experience with Terraform
Experience with major cloud platforms, distributed systems, microservices architecture, and containerization technologies such as Kubernetes
Experience with a scripting language, such as Bash, Python, or Ruby, to automate reproduction environments and support workflows
Ability to read complex code for troubleshooting
Experience with GitHub
Experience with REST APIs and command line tools
Strong organization, attention to detail, and ability to learn new technologies quickly
Experience working in a startup environment
A customer-first mindset and a strong instinct for automation, process improvement, and efficient resolution strategies
Bonus tacos if you have
DevOps Engineering, Software Engineering, or Systems Administration experience
Software-defined networking experience, such as Tailscale
Experience supporting engineering teams and the tools they use every day
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
