Client Relationship Management: Build trusted-advisor relationships with key client stakeholders, expanding your footprint across each account in your portfolio.
AI-Driven Insights: Scale advanced analytics into insights that help clients make data-driven decisions and see the impact of our solutions.
Product & Solution Expansion: Partner with Product to drive adoption of new features and functionality, building and aligning the client adoption pipeline.
Cross-Functional Collaboration: Partner with Sales, Solutions, Implementation, and Product—including sales support, client transitions, and account planning—to drive customer outcomes. Own the result across the team: manage at-risk dependencies to the timeline and escalate internally before they become a customer problem.
Client Satisfaction & Retention: Monitor client health, proactively resolve issues, and run regular business reviews that reinforce value and alignment on goals.
Escalation Management: Manage the escalation process for issues in your accounts, driving quick resolution and maintaining strong relationships.
Feedback & Market Insight: Act as the client's voice internally to inform product development, and stay current on industry and competitive trends to advise clients.
Additional Responsibilities — Senior Account Director
In addition to the above
Escalation Ownership (expanded scope): Proactively identify delivery risk before it reaches the customer, drive resolution across teams, and escalate to leadership when needed — accountable for the outcome, not just your contribution to it.
Team Development: Mentor the team and build shared best practices that scale growth and retention across the portfolio.
Deep Subject Matter Expertise: Develop and share expertise on industry and competitive trends to advise both clients and colleagues.
REQUIREMENTS — ACCOUNT DIRECTOR
REQUIRED
5+ years in account management with a focus on strategic client relationships and revenue growth; 3+ years in healthcare.
Strong analytical and critical-thinking skills, with the ability to present data and insights effectively.
A track record of resolving risk before it reaches the client — including a willingness to navigate internal stakeholders and barriers, not just customer-facing ones, to get there.
Comfortable in a fast-paced startup environment and working with remote teams.
PREFERRED
Understanding of AI/ML technologies; prior startup experience.
Additional Requirements — Senior Account Director
8+ years in account management, including 5+ years in healthcare managing large accounts.
Experience mentoring or managing other account managers/CSMs.
Track record owning cross-functional escalations to resolution, including managing up to leadership.
COMPENSATION
Account Director: $135,000-$180,000 total compensation package
Ranges vary by region; final salary considers skills, experience, and location.
DETAILS
Location: Boston, MA/Remote — Hybrid (Northeast region strongly preferred)
Job Type: Full-time, exempt, regular
Last Updated: September 8, 2026
What CodaMetrix can offer you
Learn more about our full-time employee benefits and how we take care of our team.
Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance
Background Check Notice
All candidates will be required to complete a background check upon acceptance of a job offer.
Equal Employment Opportunity
Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.
Don’t meet every requirement? We invite you to apply anyway. Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At CodaMetrix we are committed to building a diverse, inclusive and authentic workplace and encourage you to consider joining us.
