Provide overall guidance, instruction, and thought leadership to clients and team members.
Opening and following up on tickets and customer requests.
Utilize tools and analytical skills to investigate the root cause of issues across the technologies.
- Provide oversight and orchestrate key parties from Coalfire and client teams during escalations with a focus on expedited resolution.
- What You'll Bring
- US citizenship (required due to client contractual requirements)
Experience supporting clients in a managed service organization.
Familiarity with ITSM solutions (e.g., Jira, ServiceNow) and meeting SLAs.
2-4 years of experience in professional services, vulnerability management, and compliance monitoring.
Skills in web application testing, API testing, and network testing.
Previous experience with tools like Burp Suite Professional or similar DAST tools.
Ability to analyze information security vulnerabilities and collaborate with teams for remediation.
Experience with container scanning tools (Prisma/Aquasec/Defender) preferred.
Experience developing playbooks, runbooks, and troubleshooting technical issues.
Knowledge of vulnerability scoring systems (CVSS/CMSS).
Experience with vulnerability scanning tools (e.g., Nessus, Burp Suite).
Ability to analyze vulnerabilities and adjust risk ratings based on internal factors.
Familiarity with OS Baseline Configuration standards (e.g., CIS Critical Security Controls Scanning).
Excellent communication, organizational, and problem-solving skills.
Experience working with auditors to ensure adherence to controls, policies, and standards.
Strong documentation skills, including technical diagrams and descriptions.
Ability to work independently and as part of a team with a professional attitude and demeanor.
Critical thinking, and ability to balance environmental requirements with mission needs.
- BS or above in a related Information Technology field or equivalent combination of education and experience
- Bonus Points
- Previous experience supporting a 24x7x365 security operations for a SaaS vendor
PCI ASV, CISSP, CISA certifications.
Certifications in Cloud Vendors, as well with organizations such as PMP, CISSP, CISM, or CISA
Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.
