CLSA
From CLSA's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarter.
Position Description
This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarter.
Adhere to FCA regulations and CLSA's Code of Conduct at all times.
Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies
Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issue to final resolution.
Follow local guidelines for morning checks when on morning shift-rotation.
Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications.
Facilitate support for Bloomberg, WIND, and other market data applications
Assist in trading floor moves, add, and changes
Provide front-line support to voice, video conferencing and telecoms systems.
Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
Implement and/or coordinate IT projects
Provide support for remote users on VPN
Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon
Assist end users with their AI needs
Bachelor’s degree (not necessarily IT related)
CompTIA A+ (preferred)
Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications
Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices
Good knowledge of LAN networking and video conferencing software: Zoom, Teams
Demonstrated familiarity with Desktop operating system, office automation and general infrastructure
Excellent command of spoken and written English
Strong customer service focus and interpersonal skills
Good team player of the working team for UK and European offices
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