Define when systems should observe, recommend, require human approval, or act autonomously
Explicitly model trust, safety, blast radius, rollback, and auditability in all designs
Partner with customers, prospects, and internal experts (FinOps, Engineering, Finance) to validate where automation creates value and where it creates risk
Systems Design & Execution
Lead end-to-end product development for complex, system-level workflows
Write clear, precise product requirements and specifications for signal ingestion and normalization, prioritization and decision logic, human-in-the-loop controls, and explanations, confidence signals, and guardrails
Partner deeply with engineering on architectural and technical tradeoffs, balancing correctness, latency, scalability, and user trust
Collaborate with experience design to ensure agentic behavior is understandable, predictable, and usable, not opaque or magical
Drive iterative delivery with explicit success criteria, learning plans, and rollback strategies
Customer Trust, Validation & Enablement
Engage directly with enterprise customers to validate where automation is welcomed, where explainability is required, and where human approval is non-negotiable
Support pre-sales and post-sales conversations around intelligent automation, including demos, roadmap discussions, and risk assessments
Partner with product marketing and sales engineering to clearly articulate what the system does, what it does not do, and why users should trust it
Act as the internal subject-matter expert on CloudZero's automation and agentic capabilities for both internal teams and strategic customers
Cross-Functional Leadership
Serve as the connective tissue between platform engineering, data engineering, design, security, and customer-facing teams
Communicate complex system behavior and tradeoffs clearly to both technical and non-technical audiences
Influence without authority; align teams around shared outcomes, not just shipped features
Mentor peers and cross-functional partners through technical product decision-making
WHAT YOU BRING
5–8+ years of experience as a Product Manager building B2B SaaS products in technically complex domains
Strong product craft, including writing detailed PRDs, specs, and decision documents, and translating ambiguous problems into well-scoped, testable solutions
Experience owning products involving automation, orchestration, or decision systems, such as infrastructure or DevOps tooling, data orchestration or pipeline management, observability and operational analytics, or security and remediation workflows
Comfort working closely with engineers on system behavior, edge cases, and failure modes
Experience designing workflows where trust, correctness, and false positives matter
Demonstrated ability to own a complex product area end-to-end and ship outcomes, not just capabilities
BONUS IF YOU HAVE...
Experience with FinOps, cloud cost management, or cloud infrastructure platforms
Familiarity with AWS/GCP/Azure billing and usage data, data pipelines and orchestration frameworks, or IaC and CI/CD concepts
Background in data engineering, DevOps, SRE, or systems engineering prior to PM
Comfort analyzing telemetry, logs, or metrics and reasoning about system performance and tradeoffs
Experience working with enterprise customers in high-stakes or regulated environments
Exposure to AI/ML-enabled products, especially where explainability and control are required
About CloudZero
CloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time. AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model. The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a $56 million Series C https://www.cloudzero.com/press-releases/20250528/ backed by leading venture capital firms.
Why Join Our Team?
At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity — and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!
