CloudThat
From CloudThat's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment
Job Title: Managed Service Representative
Working Days: 6 Days a Week
Job Type: Full-Time
We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support.
Handle inbound and outbound customer service calls in multiple languages.
Address customer inquiries, concerns, and complaints professionally and efficiently.
Provide product/service information to customers.
Resolve customer issues and escalate complex cases to the appropriate departments.
Maintain accurate records of customer interactions and transactions.
Adhere to company policies and procedures while delivering excellent customer service.
Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
Strong communication and interpersonal skills.
Ability to manage and resolve conflicts.
High level of patience and problem-solving ability.
Basic computer skills for handling CRM systems and software.
Prior experience in customer support or call centres is a plus but not mandatory.
Graduation with a degree is a must.
Competitive salary based on experience.
Rotational shifts, including weekends and public holidays.
Health insurance and performance-based incentives.
Training and development opportunities for career growth.
If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!
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