Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures.
Manage the tracking and prioritization of open requests, ensuring the timely resolution of critical system issues.
Lead and facilitate ERP project meetings with stakeholders at all organizational levels.
Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads.
Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency.
Skills and Qualifications
Bachelor’s degree or higher in information systems, computer science, accounting, finance, or a related field.
Minimum of 8-12 years of experience in ERP operations or finance systems support. Hands-on experience with Microsoft Dynamics 365 is highly preferred.
Strong written and verbal communication skills, with excellent analytical and problem-solving abilities.
Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously.
Experience managing system implementation, maintenance, and continuous improvement initiatives.
Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Ability to work effectively as a collaborative team member and support operations across multiple time zones.
Business-level proficiency in English is required, and proficiency in Mandarin Chinese is preferred for daily collaboration with the ERP vendor and the China IT team, along with availability across time zones during the financial close period
Flexibility to support U.S. and European time zones.
