You will also manage implementation budgets, look for opportunities to improve our service, and oversee the handover from Sales to Global Delivery before a project begins, and from Global Delivery to Client Services once implementation is complete.
Responsibilities
Create and manage detailed project plans for your assigned portfolio
Manage and coordinate internal Clearwater, client, and third-party resources across project workstreams
Generate weekly status reports and hold weekly status meetings with clients and the project team
Lead steering committee meetings with C-level client decision makers and Clearwater senior management
Handle project commercials, including revenue recognition forecasts and unbilled bookings
Manage and report on resource allocation for your assigned portfolio
Own project metrics such as utilisation, go-live adherence, and project billing
Act as a trusted client relationship manager, ensuring timely and accurate responses to client inquiries
Facilitate a smooth transition to the steady-state servicing team
Oversee multiple simultaneous implementations with minimal oversight
Requirements
Experience as a Programme Manager leading large multi-million dollar implementations
Financial services experience (front-to-back office technology, fintech, investment accounting, client reporting, insurance, market data, etc.)
Proven experience implementing large-scale software solutions in the asset management and/or insurance space (multi-location settings a plus)
Proven track record of delivering whole projects for external clients
Ability to identify, recommend, and implement continuous service improvements within project timelines, and for future projects
Excellent communication skills, written and verbal, across internal and client-facing contexts
Strong technical skills in project management tools such as JIRA, Excel, Clarizen, and Salesforce
Familiarity with SaaS platforms and fintech solutions is a plus
Fluency in German and English
Willingness to travel to client sites
