Excel in applying Clearwater Way methodologies for client onboarding, including alignment with Clearwater's Client Engagement Model.
Design, implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition.
Lead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point for issues that arise during onboarding.
Partner with product management and development teams to help build a differentiated implementation offering, improve operational tooling, support sales efforts, and develop repeatable, scalable onboarding processes.
Ensure a seamless transition for newly onboarded clients into steady-state client servicing operations.
Demonstrate effective management of both people and projects, balancing team development with delivery execution.
Operate within a global framework, coordinating operational teams across different time zones.
Use tooling such as Salesforce, Workday, and Power BI to monitor and drive team performance.
What We're Looking For
We welcome applicants from a wide range of backgrounds. What matters most is your people-leadership experience, delivery focus, and drive to build a high-performing global team.
Fluency in German and English (written and spoken), essential for engaging with our DACH client base.
Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or a related field.
7+ years of directly applicable project delivery experience in the finance or fintech industry, with knowledge of investment accounting or investment operations solutions preferred.
2+ years of demonstrated success in a people manager role.
Previous experience in project delivery or project management, working directly with external clients from initiation through to completion.
Experience delivering measurable KPIs on a weekly and monthly basis in prior roles.
Knowledge of securities and financial markets; exposure to derivatives, fixed income, structured products, or alternatives is a real plus.
Confidence communicating clearly and concisely in written and verbal contexts, including small and large group settings, for both internal and client-facing audiences.
Strong Excel skills (VLOOKUP, SUMIF, Pivot Tables, VBA, etc.) and proficiency in Microsoft Office.
Excellent attention to detail, strong documentation skills, and outstanding organisational abilities.
An exceptional problem-solving mindset, calm under pressure.
Why Clearwater Analytics?
Be part of a high-growth, global fintech transforming investment management with the industry's most comprehensive cloud-native platform for institutional investors.
Be part of a collaborative, supportive team in Frankfurt with real influence over how the DACH client experience is delivered.
Work with leading institutional clients across the DACH region and beyond.
Join us at an exciting point in our growth, in our brand-new Opernturm office.
Competitive compensation and comprehensive benefits, in a culture that values and rewards your contribution.
