Build your career with a global brand execution agency in Jakarta
At Toppan Trident, we help some of the world’s leading consumer brands bring their packaging and brand experiences to life — seamlessly and consistently, across markets and media.
From artwork and pre-press to digital, 3D and e-commerce imagery, our teams work at the heart of global brand execution. We are growing our Indonesia team and are looking for a Senior Client Service Representative who can build strong client relationships, coordinate projects carefully, and keep artwork and production timelines moving smoothly.
This role suits someone who is proactive, detail-oriented, comfortable communicating in both Bahasa Indonesia and English, and enjoys being the connection point between clients, internal creative teams and production partners.
What you’ll be doing
As part of our Client Servicing team, you’ll play a key role in ensuring projects run to plan and clients feel supported at every stage. You will:
Be a key point of contact for assigned client accounts
Clarify client requirements and manage expectations on timelines
Coordinate artwork, pre-press and production workflows using Trident and client systems
Track deliverables and highlight risks or delays early
Support scheduling and release of completed work
Support quotation, purchase order and invoicing coordination with clients and internal teams
Identify opportunities for process and workflow improvements
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Support system testing and technology enhancements when introduced
Build and maintain strong, long-term relationships with key accounts
Communicate clearly with local and regional stakeholders in Bahasa Indonesia and English
What we’re looking for
Minimum 5 years’ experience in client servicing, account management, customer service, project coordination or production coordination
Fluent in Bahasa Indonesia with good working English communication skills
Confident communicator with strong follow-up, coordination and stakeholder management skills
Well-organised, accurate and comfortable working with detailed project information
Comfortable managing multiple projects and deadlines
Experience in printing, packaging, FMCG, creative production or brand execution is an advantage
Enjoys working in a structured, professional environment
Based in Jakarta and able to work onsite at our client’s office
Why join Toppan Trident?
Work with global brands and international teams
Exposure to the full packaging and brand execution lifecycle
Supportive team environment with clear processes and collaboration
Onsite working arrangement in Jakarta with exposure to regional collaboration
Opportunities to learn, grow and take on wider responsibilities
Competitive employment package aligned with local market practice and company policy
Work Location
Onsite role based in Jakarta, Indonesia
Apply Now
If you enjoy working with clients, coordinating detailed projects and being part of a global agency environment, we’d love to hear from you. Please submit your CV and a short note on your relevant experience.
