Key Responsibilities
Design, implement, and administer corporate network infrastructure, including switches, wireless access points, firewalls, VPN services, and related equipment across office and operational environments.
Own incident response for network alerts, service disruptions, and connectivity issues; coordinate resolution through monitoring platforms, ticketing systems, and direct stakeholder communication.
Troubleshoot and resolve complex Layer 1–3 network issues independently, applying structured diagnostic methodologies and root cause analysis.
Lead the installation, configuration, deployment, and maintenance of network hardware, including Meraki and UniFi platforms, firewalls, and supporting infrastructure.
Perform routine network health checks, system monitoring, log reviews, and preventative maintenance activities.
Support infrastructure lifecycle management, including firmware updates, patching, hardware replacements, and scheduled maintenance windows.
Maintain accurate network documentation, diagrams, inventories, configuration records, and change management documentation.
Ensure compliance with Corporate IT security standards, change management procedures, and configuration management policies.
Provide technical support through ticketing systems, Microsoft Teams, email, phone, and in-person interactions.
Administer and troubleshoot VPN connectivity, firewall policies, DHCP, DNS, wireless networking, and other network-dependent services; ensure security configurations align with Corporate IT standards.
Plan and execute network expansion projects, cabling initiatives, hardware deployments, and site infrastructure upgrades in alignment with Corporate IT project and change management standards.
Collaborate with Corporate IT, cybersecurity, and business teams to resolve issues and improve network performance and reliability.
Contribute to the continuous improvement of monitoring tools, operational processes, and technical documentation.
Maintain clear, accurate, and timely communication regarding incidents, requests, and project activities.
Additional duties as assigned.
- This role requires professionalism, respect, strong communication, and the ability to work effectively with others in a collaborative, team-oriented environment.
- Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field preferred; equivalent combination of education and experience considered.
Minimum of 4 years of hands-on experience administering enterprise or corporate network environments, with demonstrated progression in scope and complexity of responsibilities.
Advanced working knowledge of networking fundamentals, including TCP/IP, VLANs, inter-VLAN routing, BGP/OSPF concepts, DHCP, DNS, QoS, wireless networking (802.11 standards), and VPN technologies (IPsec, SSL/TLS).
Demonstrated ability to independently troubleshoot and resolve complex network connectivity, performance, and security issues across Layers 1–3 using a structured methodology.
Demonstrated hands-on experience with enterprise networking platforms; direct experience with Cisco Meraki and/or Ubiquiti UniFi (switching, wireless, and security appliances) strongly preferred.
Experience using network monitoring, alerting, or ticketing systems to identify, document, and resolve technical issues.
Hands-on experience administering VPN solutions and firewall platforms, including policy creation, access rule management, site-to-site and remote access VPN configuration, and security baseline enforcement.
Proficiency with CLI-based network diagnostics, SSH, packet capture tools, and network management platforms; experience with scripting or automation (Python, Ansible, or similar) a plus.
Ability to maintain accurate technical documentation, network diagrams, inventories, and change records.
Strong analytical, problem-solving, and organizational skills with attention to detail.
Excellent verbal and written communication skills with the ability to effectively support both technical and non-technical users.
Ability to operate with minimal supervision, manage competing priorities, and lead technical efforts independently within a collaborative team environment.
Industry certifications preferred; CCNA, CompTIA Network+, Meraki CMNO, or equivalent certifications are considered favorable. CCNP or security-focused certifications (CompTIA Security+, Fortinet NSE, or similar) are a plus.
Ability to work on-site and perform physical tasks such as lifting up to 40 pounds, climbing ladders, installing equipment, and working in network closets or data center environments as needed.
Ability and willingness to travel to CleanSpark offices, mining sites, and other company locations as business needs require
