Job Role: Platform Tools Engineer - PMO
Experience: 10+ years
Location: Hyderabad
Working Hours: 12:00pm to 9.00pm IST
Role Purpose
We are seeking a PMO Lead Platform Tools Engineer to own and operate the PMO tool ecosystem, with primary responsibility for Aha!, Jira and Browser Stack etc. This role focuses on general administration, integrations, reporting, dashboards, workflow management, and automation, ensuring PMO tools scale reliably and support governance, reporting, and visibility through the tools.
The PMO Tools Engineer acts as the solution provider for PMO use cases, translating governance and reporting needs into well-designed configurations, dashboards, automations, integrations, and expanding the usage of the available features in the respective tools. This is a PMO enablement role, not a delivery or Scrum role.
Own and administer PMO owned enterprise tools including Aha!, Jira, BrowserStack, and related platforms, covering workspaces/projects, hierarchies, configurations, permissions, and licenses
Act as the single-threaded owner of the PMO tool ecosystem, ensuring Aha!, Jira, and integrated enterprise tools operate as a cohesive, scalable system rather than siloed applications
Own user access management, roles, licenses, and periodic access reviews, ensuring compliance with PMO governance and enterprise security standards
Design, configure, and continuously optimize PMO-aligned workflows, including issue types, statuses, custom fields, validations, templates, and controlled customizations
Lead automation design and implementation to reduce manual effort, enforce PMO processes, and improve data reliability across tools
Design, implement, and govern integrations between Aha!, Jira, and enterprise systems such as ServiceNow, GitHub, and test management tools
Monitor, troubleshoot, and proactively improve integrations to ensure data integrity, consistency, and end-to-end traceability
Own PMO data hygiene and source-of-truth rules, ensuring reporting accuracy and eliminating duplication or conflicting metrics across systems
Build and maintain decision-grade dashboards and reports supporting
Multiple Governance forums
Portfolio and leadership reviews
Cross-platform roll-ups and dependency visibility
Ensure all dashboards and reports are accurate, real-time, reusable, and presentation-ready, minimizing manual reporting efforts
Partner with PMO leadership to provision new and evolving use cases, translating governance, reporting, and visibility needs into scalable tool-based solutions
Lead onboarding of new platforms, teams, and governance models into PMO tools, ensuring consistent adoption and standards
Continuously assess tool usage, performance, and adoption, identifying opportunities for simplification, optimization, and scalability
Act as the PMO Lead Platform Tools Engineer, owning interaction patterns, data flows, and configuration standards across the ecosystem
Design and deliver role-based training and enablement sessions for PMO, platform teams, and leadership level users
Provide guidance and extend support in the documentation and maintenance of, SOPs, playbooks, and usage guidelines—especially for complex and advanced PMO use cases
Serve as the go-to expert for complex PMO tooling scenarios, adoption challenges, and troubleshooting
Provide expert-level functional support as part of PMO enablement, not day-to-day ticket-based operations
Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent
10 - 12 years of experience in enterprise tool administration, PMO tool enablement, or similar roles
Strong hands-on experience with
Aha! administration (goals, roadmaps, dashboards, automations, integrations)
Jira Cloud administration (Spaces, workflows, automations, dashboards)
Proven experience integrating Jira/Aha with other enterprise systems
Good understanding of PMO governance, Agile, and Kanban models
Strong reporting and dashboard creation skills
Excellent communication and stakeholder collaboration skills
