Primary liaison between customer and HPC operations in resolving service issues.
Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met.
Cultivates quality relationships laterally and above primary contact to retain clients and win referrals to new clients.
Demonstrates business acumen, cultivating a network with the result of earning the respect to be viewed as a trusted business advisor.
Reviews project proposals or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
Establishes work plan and staffing for each phase of project and arranges for recruitment or assignment of project personnel.
Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
Performs effective communication of account activity and requirements with all support staff to ensure account services are maintained at the highest level.
Develops, presents and executes sales and marketing plans for each existing account.
Coordinates, organizes and presents business reviews and planning meetings as specified by the contact schedule specified for each account.
Performs other duties as assigned.
Seven years industrial cleaning environment with 3-5 years project management experience; prefer project management experience to include but not limited to management of bid proposal to the successful execution of the project
Proven ability to operate, maintain and troubleshoot industrial cleaning equipment. Prior project management/supervisory experience with proven leadership skills.
Ability to research, plan, & follow-up leads to secure business.
Proven well developed teamwork and collaboration skills including strong verbal and written communication, presentation, and team facilitation.
Must be well versed in technical writing and verbal communication.
Must possess excellent interpersonal skills to build positive relationships and handle conflict resolution.
Has the ability to develop solutions to resolve account problems.
Excellent analytical, planning and organization skills.
Must have the ability to prioritize to meet multiple deadlines.
TWIC preferred or must be able to obtain.
Valid driver's license required.
60% travel required.
Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
HPC