It Would Be Great If You Also Had...
Experience with virtualization technologies such as KVM, OVM, or VMware.
Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.
Exposure to monitoring and observability tools such as Grafana, Prometheus, ELK, Splunk, or similar platforms.
Exposure to Infrastructure as Code and configuration management tools such as Terraform, Ansible, or comparable technologies.
Basic knowledge of storage technologies and distributed storage concepts.
Experience working with IT service management processes and tools such as ServiceNow
What Will You Be Doing in This Role?
Support the day-to-day operation of private-cloud infrastructure and production services across multiple data centers.
Provide second-tier operational support by investigating incidents and service requests and directing issues to the appropriate technical owner when needed.
Monitor cloud services, review alerts and logs, and assist with identifying the causes of service disruptions.
Automate recurring operational tasks and contribute to improvements in monitoring, alert quality, documentation, and support procedures.
Assist with CI/CD deployments, service onboarding, system upgrades, infrastructure changes, storage migrations, and capacity improvements.
Document technical processes, troubleshooting steps, operational knowledge, and preventive procedures.
Collaborate with cloud infrastructure, support, and development teams across locations and time zones.
Use company-approved AI-assisted tools responsibly to support troubleshooting, automation, scripting, documentation, and knowledge discovery.
About the Team
You will join a global Cloud Operations team responsible for supporting cloud applications and services. The team includes colleagues in Israel, Germany, and China and works closely with infrastructure, application-development, and support teams. The environment is collaborative and hands-on, with a strong focus on communication, teamwork, continuous improvement, and ownership.
Hours of Work
This is a full-time, hybrid position based in our Jerusalem, Israel office. The role includes participation in an after-hours on-call rotation, approximately once every two months, including occasional weekend coverage. Occasionally planned maintenance outside regular business hours and flexibility to collaborate across global time zones may also be required.
#LI-Hybrid
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
