IN THIS ROLE YOU WILL
Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation
Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk
Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams
Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management
Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision
Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products
Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer
WHAT YOU'LL BRING
4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments
Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity
Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate
A track record of building structure where none existed — implementation plans, risk frameworks, status reporting — with the ability to build aspects of Clarium's playbook and make them repeatable
WHAT YOU GET AT CLARIUM
Target Base Salary Range: $140K - 170K
The base salary Clarium offers may vary depending upon the ultimate scope and responsibilities of the position and on the candidate's job-related knowledge, skills, and experience. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Incentive Stock Options proportionate to your salary
Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time
Unlimited PTO
Top-tier health, vision, and dental benefits
401K
The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product
A fast-paced, high-growth environment where we move quickly to solve critical healthcare challenges
The chance to empower frontline healthcare workers by automating the administrative friction in their day-to-day
Collaborative work alongside a high-caliber team of clinicians, engineers, and revenue leaders
EQUAL OPPORTUNITY STATEMENT
Clarium is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.
