Will apply program level expertise to the management of cyber town, responsible for resource mapping, neighborhood planning and changes, creating consistency for portfolio level management and delivery of the program. Strong quantitative, analytical, and project management skills are required. You will be responsible for coordination and facilitation of prioritization and planning sessions for both internal and external work as needed.
The Senior Program Manager will be responsible for
Lead daily scrum, sprint review, and planning meetings to ensure full team engagement. Communicate project status to the teams to ensure common understanding, set expectations and align stakeholders and project team members. Manages interdependencies between agile teams.
Understand and align the sprints across cross-functional teams to align vision, sprint goals, prioritization and capacity planning.
Assists in resolution of escalations related to issues of pod performance and the ability to meet necessary OKRs.
Remediate challenges in the pod and remove any impediments.
Assist with story writing, backlog maintenance, prioritization, and planning.
Utilize metrics and data visualization to report progress, support decision making, and creating practical forecasts for sprints and releases.
Pull data from source tools to create portfolio-level views that provide top-down and bottom-up capacity planning, visibility into completed work and backlog, and executive insight into delivery efficiencies.
Responsible for town management, aligning with financial management, and working with the overall town and neighborhoods to develop executive and portfolio-level metrics that provide insight into each team's work outcomes.
Creation and prioritization of program-level feature and architectural backlogs.
Coach more junior Scrum Masters. Help individuals clarify goals and strategize actions to achieve them.
Ensures team maintains focus on quality and continuous delivery of business value. Helps team pro-actively identify impediments and recommends solutions to remove impediments.
Works toward continuous improvement activities to increase productivity; coaches team(s) in conducting continuous improvements events
Mentors’ colleagues to increase team productivity and improve the overall effectiveness.
Responsible for program portfolio of complex / critical projects through the entire life cycle utilizing Waterfall or Agile methodologies. Ensure projects are structured, defined, sanctioned, and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post-Project Implementation Review undertaken. Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by Program Office. Responsible for provision of timely reports on project status and representing Change Management at relevant Steering groups, PIBs and PCCs.
Regarded internally as a program management expert and agile framework expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues.
Define and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Full Management responsibility for Delivery, Cost and benefit management.
Required Qualifications
Deep understanding of Agile methodologies and principles
Program management of technology and/or Cyber initiatives.
Knowledge of project management methodology
Deep understanding of JIRA for agile project management
5 years as a practicing Scrum Master or Chief Scrum Master
5 years of large scale program or people management preferred
Proven track record of managing large program end-to-end delivery to time, cost and quality.
Deep understanding of Agile methodologies and principles
Experience with management of technology and/or Cyber programs using waterfall and Agile methodologies.
Utilization of the following software: Microsoft Office applications to include Visio, Project, Excel, PowerPoint, Word, Atlassian applications Jira and Confluence, and Plan View.
Good interpersonal skills necessary for business partner relationships within and outside the organization
Exceptional verbal and written communication skills
Good problem-solving skills
Experience working individually as well as a member of a team
Results-driven
Self-motivated
Preferred Skills/Experience
Basic conceptual understanding of technology and cyber security domains including but not limited to: Identity and access, vulnerability management, data protection, infrastructure security, cloud and SaaS security, code scanning and security logging and monitoring concepts, business continuity and resilience, and risk management.
Ability to leverage GenAI tools to analyze JIRA data and provide executive level reporting
Education and Certifications
Certified Scrum Master Required
Required: Bachelor's Degree and minimum of 5 years as practicing Scrum Master
PMI certification preferred.
Certified Professional in Agile Coaching (ICP-ACC), and SAFe Program Consultant (SPC4) is desired
Locations and Work Arrangement: Candidates must be willing to commute to one of the following hub locations with a hybrid schedule and flexibility across the listed hubs. We are open to supporting relocation assistance for highly qualified candidates who are not currently located near one of these offices:
Work Schedule/Hours: M-F, 8:30am-5pm
Johnston, RI
Boston, MA
Iselin, NJ
Pittsburgh, PA
Plano or Irving TX
Phoenix, AZ
Charlotte, NC
Manchester, NH
Cleveland, OH
Pay Transparency
The salary range for this position is $150,000 - $200,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
