Contribute to working sessions and idea-generation activities with internal and external partners and help translate agreed-upon strategies into tangible deliverables.
Conduct research and analysis to inform strategies, recommendations, implementation plans, and business decisions.
Synthesize complex information into clear findings, recommendations, presentations, and other program deliverables.
Lead assigned workstreams with guidance, maintaining accountability for deliverables, timelines, dependencies, and follow-up.
Create structure and maintain momentum when requirements or solutions are not yet fully defined.
Facilitate working sessions with cross-functional stakeholders to gather input, resolve questions, and advance program priorities.
Support implementation planning, readiness activities, and iterative execution of agreed-upon strategies.
Share knowledge, tools, and best practices with program contributors to strengthen consistency and execution.
Manage multiple priorities while maintaining strong standards for analytical rigor, program discipline, and communication quality.
Exercise sound judgment regarding when to proceed independently, challenge assumptions, seek guidance, or escalate issues.
Operate as an individual contributor with no direct supervisory responsibilities.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
Bachelor's degree or equivalent relevant experience.
3–6 years of experience in project coordination, business analysis, operations, transformation, program delivery, or a related field.
Experience within financial services, banking, retail distribution, or another highly regulated industry.
Strong organizational skills with the ability to manage multiple priorities, workstreams, and deadlines.
Strong written and verbal communication skills.
Strong structured problem-solving and analytical skills, including the ability to synthesize complex information into clear insights and recommendations.
Demonstrated ability to influence and coordinate cross-functional partners without formal authority.
Strong facilitation skills and comfort leading working sessions with diverse stakeholders.
Proficiency with Microsoft Office applications, particularly PowerPoint, Excel, and Word.
Ability to work with increasing independence while exercising sound judgment regarding when to seek guidance or escalate issues.
Preferred Qualifications
Retail branch experience.
Consulting experience related to operating models, organizational design, transformation, or business strategy.
Familiarity with branch, sales and service roles, advice-led engagement, or distribution transformation.
Experience with role architecture, staffing models, time studies, workforce planning, or change enablement.
Experience supporting readiness assessments, implementation roadmaps, and value-realization tracking.
Familiarity with Agile, hybrid, and traditional project-delivery approaches.
PMP, Prosci, or another relevant project, program, change, or transformation certification.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday–Friday, standard business hours; hybrid schedule with in-office presence as required by Citizens' workplace policy.
Pay Transparency
The salary range for this position is $92,000–$127,000 per year, plus an opportunity to earn an annual discretionary bonus through Citizens' Annual Incentive Plan (AIP). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Citizens Benefits.
