Monitor program health, escalate issues as appropriate, and provide delivery transparency through effective reporting and governance processes.
Architecture Alignment, Dependency Management & Systems Integration
Facilitate discussions among stakeholders and engineering teams regarding delivery impacts, dependencies, priorities, and implementation considerations.
Coordinate architecture review activities and support alignment across participating technology teams.
Develop and leverage working knowledge of modern software architecture concepts, including microservices, APIs, cloud technologies, event-driven architectures, and distributed systems to effectively support program delivery.
Assist with coordination of system integration activities and technology dependency management across multiple delivery teams.
AI-Augmented Program Management & Operational Excellence
Champion the use of Generative AI (GenAI) and automation tools to improve program management efficiency and consistency.
Leverage AI-enabled solutions to automate meeting summaries, action-item tracking, technical documentation, and Architectural Decision Records (ADRs).
Support generation of status reporting, release communications, dashboard metrics, and milestone tracking.
Promote adoption of AI-driven delivery practices, templates, and reporting standards across participating teams.
Stakeholder Communication
Partner with engineering teams and business stakeholders to communicate delivery progress, key milestones, risks, issues, and dependencies.
Build collaborative relationships across technology and business teams to facilitate effective decision-making and issue resolution.
Prepare and deliver program status updates for governance forums and leadership reviews.
Work collaboratively with business units, external technology vendors, operations teams, internal audit partners, and technology stakeholders to support successful delivery outcomes.
Risk, Governance & Control Management
Track and report program risks, issues, dependencies, and governance concerns while partnering with stakeholders on mitigation plans.
Ensure adherence to Citi's Software Development Lifecycle (SDLC) requirements, architecture review processes, data governance standards, and applicable regulatory obligations.
Support change management, release management, and operational governance processes.
Assist in maintaining audit readiness and documentation required for internal and external reviews.
Qualifications & Competencies
Experience & Domain Expertise
5-8 years of experience in Technical Program Management, Project Management, Technology Delivery, or a related discipline.
Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments.
Technical familiarity with modern architecture patterns, including microservices, REST/SOAP APIs, event-driven platforms, cloud technologies, and distributed systems.
Experience coordinating cross-functional technology initiatives and managing dependencies across multiple teams and stakeholders.
Prior experience in financial services, payments, fraud prevention, risk technology, or a related domain is preferred.
Project Management & AI Tooling
PMP and/or PMI-ACP certification preferred.
Additional certifications such as CSM, SAFe, Cloud Practitioner, or PMI-CPMAI are advantageous.
Experience utilizing Jira, Confluence, Jira Align, MS Project, ServiceNow, or similar enterprise collaboration and delivery platforms.
Experience leveraging GenAI tools such as Copilot and enterprise AI solutions to improve reporting, planning, documentation, and communication activities.
Leadership & Communication
Demonstrated ability to build collaborative relationships and coordinate activities across multiple teams and stakeholder groups.
Strong verbal and written communication skills, with the ability to communicate technical concepts to both technical and non-technical audiences.
Strong organizational and problem-solving skills with the ability to manage competing priorities.
Ability to operate effectively within a highly matrixed environment and influence outcomes through partnership and collaboration.
Education
Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related field, or equivalent experience.
Other Relevant Skills
Delivery Management
Project Management
Stakeholder Management
Risk & Issue Management
Program Governance
Agile Delivery
Technology Coordination
Executive Reporting
Working Environment: office setting, minimal travel required.
Effort: minimal physical effort required.
Job Family Group
Technology
Job Family
Technology Project Management
Time Type
Full time
Primary Location
Irving Texas United States
Primary Location Full Time Salary Range
$96,400.00 - $144,600.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date
Oct 29, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
