Champion continuous process and operational improvements, fostering a culture of innovation and enhancement that contributes to the business's long-term success.
Cultivate and maintain strong, collaborative relationships with colleagues, senior management, internal teams, external clients, and key stakeholders.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and its assets by driving compliance with all applicable laws, rules, and regulations. This includes adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with full transparency.
Manage the activities associated with the function.
Ideal Candidate should have the following education/experience/skillsets:
Bachelor's/University degree
Strong background in cards operations
Demonstrated, in-depth, and hands-on expertise in Card and Merchant Program Setup, Application and Maintenance Processing, Know Your Customer (KYC) procedures
Comprehensive understanding of the end-to-end Cards product life cycle
Proven track record of successfully driving change including transformation initiatives that enhance client experience and operational efficiency
In depth experience in creating and implementing processes that lead to measurable improvements in business performance
Exceptional analytical abilities, coupled with a meticulous attention to detail and effective communication skills that are critical for success
Ability to work flexibly and effectively with teams across different time zones
The following experience/knowledge is a PLUS
Merchant Acquiring and Issuing Business
Multi-currency Processing and FX
ECS+ system
10 years Management Experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group
Operations - Transaction Services
Job Family
Cash Management
Time Type
Full time
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
