Has developed communication and diplomacy skills required to exchange potentially complex/sensitive information.
Can have moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Has experience in demanding client-facing environments, such as a trading floor or client site, where quick turnaround and performance under pressure are critical.
What You Bring
Core Technical Skills (Required)
Java Development Expertise: 9 - 10 years of hands-on application development experience with strong proficiency in:
Core Java and Object-Oriented Programming (OOP) principles
Java Spring Boot framework and related stack
RESTful API design and implementation
Microservices architecture and best practices
Application L3 Support Experience: 6 – 8 years in application support role, with proven ability to troubleshoot and resolve complex technical issues
Database Proficiency: Hands-on experience with Oracle, MS SQL, and MongoDB
Enterprise Application Support: Experience supporting mission-critical enterprise applications
Frontend Technologies (Preferred): Good understanding of Angular 2+ and UI/UX design principles
AI & Emerging Technologies (Required/Preferred)
Interest in AI: Demonstrated curiosity and eagerness to explore artificial intelligence technologies
AI Experience (Highly Preferred): Hands-on experience or knowledge in one or more of the following areas:
Implementing AI-powered monitoring tools and predictive analytics for incident detection
Leveraging generative AI for documentation, troubleshooting guides, or automation
Using AI-driven anomaly detection for system monitoring and optimization
Additional Technical Skills
Capital Markets Domain: Experience in configuring, debugging, or supporting business applications in Capital Markets, preferably Debt or Equity Capital Markets Origination
Advanced Execution Capabilities: Ability to adjust quickly to changes, especially in prioritization
Communication Skills: Excellent writing and communication skills, with ability to translate technical concepts into business-friendly language
Problem-Solving: Passion for solving tough problems and proposing elegant solutions
Adaptability: Work well under pressure and changing priorities
Continuous Learning: Avid learner with ability to learn and adapt, teach others, and encourage idea exchange and information percolation
On a Typical Day, You Will
Application Support & Development
Provide technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements
Write and maintain high-quality Java code for application enhancements, bug fixes, and new features using Spring Boot, RESTful APIs, and microservices architecture
Act as a liaison between users/traders, interfacing internal technology groups and vendors, and serve as an advisor or coach to new or junior analysts
Participate in application releases, from development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
AI Integration & Innovation
Explore and integrate AI technologies into support workflows to improve efficiency and automate repetitive tasks
Leverage AI-powered monitoring tools and predictive analytics to proactively identify root causes and prevent future incidents
Develop and enhance support documentation and troubleshooting guides using generative AI to ensure rapid and accurate resolution of recurring issues
Continuously monitor application performance and stability, utilizing AI-driven anomaly detection to optimize system reliability and minimize downtime
Education
Bachelor's/University degree or equivalent experience
Master’s degree preferred
Why Choose Citi
Over 200 years in business with a great team of creative, visionary and entrepreneurial thinkers
Tremendous opportunities to advance, open to everyone across all levels. Learn and grow simultaneously!
We offer a unique journey of personal and professional development, accomplishment and satisfaction
We value intelligence and a global mindset. There is a strong culture of empowerment here – we embrace diversity
We do our best to be flexible and may differ depending on the business or area
Citi India supports would-be and returning mothers with various child care benefits
Citi offers a robust training program. We continually reevaluate our training model to ensure that we are always offering the most relevant and best-in-class training
At Citi, we value internal mobility. We want you to build a long-term career with us, so you can expect opportunities to move around the organization
Key Differentiators for This Role
This position uniquely combines
Strong Java development foundation with hands-on coding responsibilities
Application support expertise in high-pressure, client-facing environments
AI exploration and integration opportunities to drive innovation in support operations
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group
Technology
Job Family
Applications Development
Time Type
Full time
Primary Location Full Time Salary Range
$120,800.00 - $170,800.00
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
This job opening is for an existing job vacancy.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
