We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
In this role, you’re expected to
Assist multiple production support functions to aid partners in fulfilling sales requirements
Resolve basic to moderately complex sales issues based on practice and precedence
Monitor controls based on regulatory and reporting requirements
Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media
Aid in the customer service process to ensure the quality of customer service
Manage the safekeeping and control of files during operation hours
Recommend new options to enhance productivity in accordance with established guidelines
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you’d ideally have the following skills and exposure:
High School diploma or equivalent
2-4 years of relevant experience
Mandatory certifications as required, i.e. IIQE 1 & 3 and HKSI 1, 7, & 8
Experience in operational processes and branch service preferred
Proficient computer skills with a focus on Microsoft Office applications
Working knowledge of related industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles. For further details, please refer to the public website of HKAB
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
http://jobs.citi.com/dei
Job Family Group
Consumer Sales
Job Family
Consumer Sales Support
Time Type
Full time
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
