Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
Support change management processes and adherence to technology governance standards.
Data Analysis & Operational Excellence
Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
Utilize Unix/Linux scripting to support automation and operational efficiencies.
Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
Create and maintain support documentation, operational procedures, and knowledge articles.
Identify opportunities for process improvements, automation, and reduction of manual support activities.
Provide operational metrics and status reporting to management and stakeholders.
Stakeholder Collaboration
Partner with business users, operations teams, and technology partners to support platform objectives.
Communicate incident status, operational risks, and resolution progress effectively.
Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
2-5 years experience in Application Support, Production Support, or Technology Operations.
Strong troubleshooting and analytical skills supporting enterprise applications.
Advanced SQL skills with experience performing data analysis and problem resolution.
Experience with Unix/Linux environments and shell scripting.
Understanding of incident, problem, change, and release management processes.
Strong verbal and written communication skills with the ability to work effectively across global teams.
Preferred Qualifications
Experience supporting financial services or banking applications.
Familiarity with Hadoop, Hive, Spark, Impala, or other big data technologies.
Experience with Autosys or comparable enterprise job scheduling tools.
Knowledge of ServiceNow, Jira, and ITIL support processes.
Exposure to OpenShift, containerized platforms, or cloud technologies.
Experience supporting globally distributed applications across multiple regions and time zones.
Education
Bachelor’s/University degree or equivalent experience
Job Family Group
Technology
Job Family
Applications Support
Time Type
Full time
Primary Location
Irving Texas United States
Primary Location Full Time Salary Range
$76,230.00 - $106,370.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date
Oct 27, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
