Conduct same‑day risk checks and reconciliations to ensure environment and application integrity.
Support and troubleshoot CI/CD pipelines across Non‑Production environments, including build failures, deployment issues, rollback scenarios, and promotion defects.
Participate actively in application releases, including deployment coordination, validation, verification, and post‑release stabilization.
Work closely with DevOps and Development teams to enable automation, reduce manual intervention, and improve deployment reliability.
Support deployment dry runs, rehearsal activities, and environment readiness assessments ahead of major releases.
Monitoring, Stability
Proactively monitor applications using tools such as ITRS Geneos, Splunk, Kibana, and similar platforms.
Assess the risk and business impact of application and environment incidents, escalating appropriately in line with SLAs and Citi incident management standards.
Perform root cause analysis (RCA) and drive preventive actions to reduce recurring issues.
Ensure logging, alerting, storage, and archiving procedures are implemented and functioning correctly.
Act as a technical liaison between business users, developers, infrastructure teams, and third‑party vendors.
Support applications running on Linux platforms, databases (Oracle, SQL Server, MongoDB), middleware, and web/application servers (WebSphere, WebLogic).
Provide middleware support including MQ, NDM, and SFTP configurations.
Support batch scheduling and workload automation using Autosys.
Develop and maintain support documentation, runbooks, and deployment procedures.
Contribute to defining and improving operating standards, support processes, and controls.
Identify opportunities to optimize application performance, efficiency, and operational effectiveness.
Actively participate in post‑implementation reviews to ensure release objectives are met.
Serve as a subject matter expert (SME) for assigned applications and environments.
Provide coaching and guidance to junior analysts, contributing to team capability uplift.
Exercise sound judgment and autonomy while operating under Citi’s risk, compliance, and control framework.
Ensure decisions demonstrate consideration for Citi’s reputation, regulatory obligations, and client impact.
Qualifications Required
7+ years of experience in QA / Testing, Application Support, Production Support, or Technical Operations roles.
Strong experience supporting Non‑Production environments in fast‑paced delivery models.
Hands‑on experience with Linux operating systems.
Proficiency with databases (Oracle, SQL Server, MongoDB).
Experience supporting web and middleware platforms (WebSphere, WebLogic, MQ, NDM, SFTP).
Working knowledge of CI/CD pipelines and DevOps delivery practices.
Experience using monitoring and logging tools (Geneos, Splunk, Kibana or equivalent).
Experience with Autosys or enterprise scheduling tools.
Strong analytical, troubleshooting, and problem‑management skills.
Excellent written and verbal communication skills, with ability to explain technical issues to non‑technical stakeholders.
Preferred / Added Advantage
Exposure to Cloud technologies and container platforms (ECS / Kubernetes – support perspective).
Experience working in Agile / DevOps operating models.
Proven record of driving stability, efficiency, and automation initiatives.
Job Family Group
Technology
Job Family
Technology Quality
Time Type
Full time
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
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