Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Participates in disaster recovery testing.
Participate in application releases, from development, testing and deployment into production.
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions. Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and/or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
5–8 years experience in enterprise application support
Experience in mixed OS environments (Unix, Linux & Windows Server)
Advanced knowledge in SQL queries across Oracle, PostgreSQL, MS SQL Server, MySQL
Sufficient experience with data warehousing products like Ab Initio, Informatica, Data Stage, etc
Required foundational understanding of AI-driven operational tools to drive incident & change management tasks
Previous experience or interest in standardization of procedures and practices.
Basic business knowledge / understanding of financial markets and products.
Knowledge / experience of Problem Management Tools.
Understanding of how own sub-function integrates within the function and commercial awareness.
Evaluates (sometimes complex) situations using multiple sources of information; developed communication and diplomacy skills to persuade and influence.
Good customer service, communication, and interpersonal skills.
Good knowledge of the business and its technology strategy.
Consistently demonstrates clear and concise written and verbal communication skills.
Knowledge of issue tracking and reporting using tools (e.g., ServiceNow / JIRA).
Good all-round team member with great communication skills.
Effectively share information with other support team members and with other technology teams.
Ability to plan and organize workload.
Ability to communicate appropriately to relevant stakeholders.
Job Family Group
Technology
Job Family
Applications Support
Time Type
Full time
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
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