Collaborate with development colleagues to prioritize bug fixes and align on technical requirements, ensuring issues are resolved in order of business impact.
Develop and maintain technical support documentation, keeping procedures current and accessible to the wider support team.
Participate actively in disaster recovery assessments and stability, efficiency, and effectiveness initiatives within the application support function.
Required qualifications & skills
More than 3 years of experience in application support roles focused on banking or financial applications, at L2 service level (not infrastructure or hardware support).
Hands-on experience with Linux, Unix, SQL, Mainframe, and Oracle Database in a production support environment.
Practical knowledge of incident and problem management practices, including the use of monitoring and tracking tools, aligned to ITIL frameworks.
Ability to assess complex situations using multiple data sources and communicate well-structured findings to technical and non-technical stakeholders.
Advanced English proficiency in both written and verbal communication, with the ability to exchange sensitive or technical information clearly and diplomatically.
Demonstrated ability to plan, prioritize, and manage workload independently across concurrent issues with varying levels of business impact.
Bachelor's degree or equivalent professional experience.
Beneficial skills & qualifications
Exposure to process improvement initiatives or standardization of support procedures within a technology or operations function.
Familiarity with financial markets or financial products, providing context when supporting business-critical applications.
Experience participating in application release cycles, from pre-production testing through to post-deployment validation.
What we offer
Joining Citi means working on financial applications that underpin global banking operations, with the autonomy to solve meaningful problems and the collaborative environment to grow your career. This is a role where your technical decisions have a direct impact on business continuity and the quality of service delivered to users across the organization.
A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside team connection.
The opportunity to deepen your expertise across a broad technology stack including Linux, Unix, SQL, Mainframe, and Oracle Database within a complex financial services environment.
Exposure to application release cycles, disaster recovery planning, and cross-functional technology projects that build breadth across your career.
Access to learning and development resources that support your progression within Citi's global technology function.
A performance-driven team environment where your contributions to stability and service quality are recognized and valued.
Competitive compensation and locally relevant benefits designed to support your financial wellbeing and work-life balance.
Apply now to bring your application support expertise to Citi and play a direct role in keeping critical financial systems performing at their best.
Job Family Group
Technology
Job Family
Applications Support
Time Type
Full time
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
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