Principal Accountabilities
Applications Support
Administer & resolve support requests coming from application users through Service Desk Ticketing System
Develop and maintain a working knowledge of business applications that we support
Help in preparing user documentation on supported applications and upgrades
Install client components on user machines and assist with resolution of technical issues pertaining to these
Act as liaison between business users, technical support teams and application developers /vendors
Participate in discussions whenever upgrades or new functionality is introduced to the applications
Help in providing useful information that could be used for troubleshooting performance related issues
Participate in the testing and release process with business units for new and improved applications.
About You
Background / Qualifications
Bachelor’s degree in technology or equivalent work experience
Mature, proactive person willing to accept responsibility and provide leadership
Ability to work in fast paced, complex Business & IT environments
Well-rounded individual possessing a high degree of initiative
Demonstrated proficiency in interpersonal and communication skills including oral and written English.
Previous Work Experience
Minimum three years’ experience providing applications and Windows Infrastructure support with Focus on Windows Servers and IIS Administration (working in a helpdesk or similar environment) preferably within the Financial Sector required
Minimum three years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshooting
Experience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot Net
Good working knowledge of MS Excel, in particular pivot table services and data import/presentation
Knowledge in the following tools or applications desirable
Oracle Fusion, Oracle EBS, Box, JIRA, Confluence
Able to set priorities, to be flexible with a high degree of accuracy
Flexibility in work schedule according to project and business needs
Perform other duties as assigned by the Team Lead.
Other
Must be able to work in high-pressure environment, either independently or as part of a team
Flexibility in work schedule according to project and business needs
Must be able to organize and prioritize tasks
Flexibility and ability to deal with change.
What We Offer
A rewarding and challenging environment that spans multiple geographies and multiple business lines
Great working environment, competitive salary and benefits, and opportunities for educational support
Be part of an industry leading global organisation, renowned for excellence
Opportunities for personal and professional career development.
