Citco
From Citco's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Your Role: You will oversee client service delivery and monitor service provision to agreed standards for key clients.
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You will oversee client service delivery and monitor service provision to agreed standards for key clients.
Formulate and implement key client service programs.
Liaise internally with all operational areas to ensure awareness of all key client requirements.
Visit clients on a periodic basis to evaluate service quality and identify client priorities.
Assist in the resolution of complex client issues.
Manage escalations and complaints within the team and within the department.
Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.
Participate in the review of procedures and policies and supervision of VPs to ensure adherence to these procedures.
Participate in client conference calls.
Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
Responsible for continuous risk assessment of current and potential new funds under administration.
Identify issues/concerns and recommend company wide solutions for any/all high risk projects.
Responsible for managing operational risks - monthly reporting on status reports and key development issues.
Demonstrate proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
Participate in and will be leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.
You have a BBS in Accounting/Finance or related discipline or profesional accounting designation (ACA CIMA, ACCA).
7-10 years of expereince in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments.
Demonstrate strong technical knowledge of Private Equity Fund Accounting.
Demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.
Familiar with Investran, or other Private Equity software packages, highly advantageous.
Experienced in developing/implementing/optimising business processes and projects.
Knowledge of International GAAP/IFRS Accounting Principles.
Demonstrate strong leadership skills and have supervisory experience.
Superior in written and verbal communication.
Advanced computer skills (Microsoft Excel).
Our Benefits
Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.