Citco
From Citco's careers page
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This role involves the implementation of function-based procedures with clear, actionable steps.
Position Title: Security Administrator / Analyst
Department: Physical Security Department as part of ITSEC.
Location: Global Security Operations Center (GSOC), Hyderabad, India
The GSOC Analyst is a critical member of the Global Security team, responsible for monitoring, triaging, investigating and responding to diverse security scenarios across all global locations. This role involves the implementation of function-based procedures with clear, actionable steps. The ideal candidate will possess a strong investigative skillset, a meticulous approach to data analysis, and the ability to act decisively under pressure.
Monitor and analyze incoming alerts from various systems, including access control, other alarms, and camera feeds.
Triage, analyse, and data mine to quickly process large amounts of information from various sources (e.g., camera footage, access logs, incident reports) to identify patterns and threats.
Conduct initial analysis & day-to-day duties for the other member to conduct detailed investigation whenever required as per the duties assigned.
Execute procedures outlined for physical security incidents, emergency responses (e.g., fire, active threat), and breaches.
Initiate immediate verification and containment steps, such as reviewing live camera feeds, checking access logs, and remotely locking doors.
Escalate to GSOC and security management as per protocols.
Ensure all incident details, root causes, and corrective actions are meticulously documented.
Manage procedures related to employee access, including outboarding, DNA (Do Not Allow Access) requests, and badge issuance for new hires, visitors, or replacements.
Verify employee identities and coordinate with HR to ensure proper access levels are granted or revoked.
Investigate and respond to unauthorized access attempts, lost/stolen badges, and tailgating incidents by reviewing camera footage and access logs.
Conduct daily health checks of security systems, including cameras and sensors, and log any issues for resolution by facilities or technical support via ticketing mechanism.
Respond to security incident calls and system-generated alerts for camera tampering, offline devices, or doors being forced open or left open for long.
Conduct yearly access privilege reviews in coordination with HR and local management to ensure compliance and revoke unnecessary permissions.
Follow predefined escalation paths, providing real-time alerts for critical incidents to the Security management and hourly summaries to local management during active events.
Generate and submit post-incident reports to all relevant stakeholders.
Prepare briefings for SOC management.
Shift reporting and handover/relay for the incoming shift team member.
MIS creation of incidents logged and resolved on a weekly/monthly basis.
Collaborate with the man-guarding team and other departments (e.g., HR, IT) to ensure a coordinated response to all security incidents.
Ability to maintain confidentiality.
Ability to maintain high discipline, attention to detail and ethical standards.
A problem-solving attitude.
Ability to work as a team with other stakeholders as well as external security partners.
Exceptional English language communication and documentation, with the ability to write clear, concise, and actionable reports.
Willingness to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.
Working experience in Security/IOT Technologies like: access control, CCTV/VMS, intrusion detection and/or alarm management platforms.
Relevant Graduate Degree in Engineering (Bachelors’) or Equivalent.
Experienced in a security operations center (SOC) for the two positions.
Certified as a PSP (‘Physical Security Professional’ by ASIS).
Certified in compliance standards such as ISO 27001.
Qualified as an investigator.
Able to suggest improvements for effective implementation of procedures.
Able to work independently.
Able to work in a fast-paced environment.
Able to handle multiple simultaneous incidents with a calm and decisive demeanor.
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