Client Retention & Growth: Develop and execute strategies to improve client retention, identify expansion opportunities, and drive sustainable revenue growth within your portfolio
Solution Development: Work with internal teams to identify client needs, recommend new services or products, and translate market trends into actionable opportunities
Agreement Management: Lead negotiations and renewals of service level agreements in collaboration with Sales, Finance, and Legal teams
Cross-Functional Collaboration: Build and maintain a strong internal network across regions and business units to support global growth and ensure clients receive coordinated, excellent service
Performance Accountability: Track client metrics, manage profitability targets, and work with Regional Heads and Sales teams to achieve financial objectives
What We're Looking For
You're a strategic thinker with genuine interest in client success. You communicate clearly and persuasively, listen well, and can navigate complex negotiations. You're comfortable working across teams, managing competing priorities, and taking initiative when you see an opportunity. You demonstrate leadership through influence rather than authority, and you know when to escalate issues appropriately.
Essential capabilities
7+ years of experience in alternative investment funds or related corporate services
Proven track record in business development with demonstrated revenue growth
Experience with outsourcing processes and corporate service delivery models
Understanding of international tax structuring in fund administration
Strong communication, negotiation, and presentation skills
Ability to manage multiple priorities and deliver results in a collaborative environment
Desirable
CPA, ACCA, or CIMA qualification
Experience in relationship management or account leadership roles
Experience & Skills
Bachelor's degree
7+ years in alternative investment fund administration or corporate services
Demonstrated experience in business development and client relationship management
Familiarity with international tax structuring and outsourced service models
Leadership experience in a team environment
Strong organizational and time management skills
Ways of Working
You'll work closely with colleagues across regions, sales teams, and product development. This role requires balancing strategic thinking with hands-on execution—you'll spend time with clients understanding their needs while also collaborating internally to deliver solutions. You'll have autonomy in managing your client portfolio and the judgment to know when to involve senior leadership or specialists.
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
