Actively participate during production incidents (P1/P2); coordinate multi-functional triage calls, perform rapid root-cause isolation, and implement recovery actions.
Ensure operational readiness, load resilience, and enhanced support coverage for critical business events, high-volume booking periods, and fiscal quarter-end cutovers.
Investigation into complex multi-tier transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends (Apache Kafka)
Leverage APM and log aggregation tools (e.g., Splunk, AppDynamics) and derive relevant insights & platform improvements.
Develop automated health checks, anomaly detection routines, and self-healing automation scripts to remediate operational issues before they impact end users.
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Minimum Qualifications
Bachelor’s degree in Engineering with 6–7 years of significant professional experience.
6+ years in Platform Operations, Site Reliability Engineering (SRE), Technical Systems Support, or Production Infrastructure Engineering.
5+ years of operational experience supporting high-volume enterprise commerce platforms
Deep understanding of microservices architecture, RESTful APIs, API Gateways, and event-driven architecture (Apache Kafka, JMS).
Scripting & Automation: Strong Python scripting skills for automation, synthetic monitoring, and system integration.
Use AI to correlate events, transactions and generate insights for operational process and efficiency improvements.
Preferred Qualifications
Excellent English interpersonal skills to collaborate successfully with global teams.
Strong Analytical and solving Skills.
Familiarity with Cisco Commerce architectures (e.g., CCW, CCW-R, Enterprise Agreement Workspaces etc).
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Disclaimer
To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:
be in direct response to an application you have submitted through the company career site
begin with screening or an interview
originate from a Cisco email address, and
be conducted across email, phone, or WebEx
Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.
If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
