IN THIS ROLE, YOU WILL
Drive Technical Leadership: Champion our technical vision within the CCaaS market by partnering with clients to solve complex challenges. You will lead technical discovery and architect sophisticated proof of values that demonstrate the tangible business value and unique competitive advantage of Cisco’s solutions.
Master and Promote: Serve as the go-to authority for the Cisco Contact Center ecosystem. You will articulate its vision, strategy, and technical details—from omnichannel routing to AI-driven agent assistance—to audiences ranging from engineers to C-suite executives.
Focus on Customer Outcomes: Partner with customers to understand their unique business goals, designing and validating solutions that deliver measurable success and operational excellence.
Win as a Team: Partner with Account Managers to provide the critical domain expertise needed to win strategic opportunities. You are the authoritative voice on the account team.
Mentor and Scale Expertise: Act as a force multiplier, mentoring and enabling the broader SE community in India on CCaaS, AI, WFM and QM technologies.
Influence Product Direction: Serve as a critical feedback loop to Cisco's global engineering and business units. Your real-world insights from the India market will directly influence the roadmap and future of our products.
MINIMUM QUALIFICATIONS
5+ years of experience in a pre-sales engineering or a similar deep technical role
5+ years of broad and deep technical knowledge in CCaaS architectures, omnichannel routing, and contact center operational workflows (including on-premises and cloud deployments).
Demonstrated experience in designing and implementing solutions that leverage AI for customer engagement (e.g., virtual agents, sentiment analysis, automated self-service optimization).
Demonstrable experience building and maintaining positive relationships with customers and partners in the India market.
Excellent communication and presentation skills
Bachelor’s degree in Computer Science, Engineering, or a related field.
PREFERRED QUALIFICATIONS
Experience with CRM, WFM and QM solutions is highly desirable.
Strong understanding of automation, APIs, and programmability (JavaScript, Python, REST APIs) within the CCaaS domain.
Recognized as a subject matter expert (SME) with a reputation for technical excellence; experience in public speaking and writing technical content.
Relevant industry certifications (e.g., CCIE Collaboration, Cloud Architecture certifications from AWS/Azure/GCP).
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Disclaimer
To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:
be in direct response to an application you have submitted through the company career site
begin with screening or an interview
originate from a Cisco email address, and
be conducted across email, phone, or WebEx
Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.
If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
