Meet the Team
This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.
Your Impact
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
End-to-End Renewal & Quote Execution: Drive standard renewal cycles for support services and software subscriptions using established playbooks—generating accurate quotes, managing ordering logistics, and maintaining CRM/SFDC hygiene to secure on-time contract closures.
Installed Base & Data Validation: Analyze and validate customer installed base (IB) records, contract lifecycles, and purchasing structures to ensure clean data readiness and proactive renewal preparation.
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Cross-Functional Alignment & Risk Escalation: Partner with Field Sales, Customer Success, and Channel Partners to navigate customer procurement workflows, using AI/automation tools and escalating blockers or competitive risks early to senior team members.
Minimum Qualifications
BA/BS degree (or equivalent practical experience) and 3+ years of technology sales or enterprise renewal experience.
Experience managing standard customer contract renewal cycles, quote preparation, or sales support processes.
Proven experience working with customer installed base (IB) data, contract lifecycles, or sales reporting tools.
Preferred Qualifications
Hands-on experience navigating CRM and quoting platforms, such as Salesforce (SFDC).
Foundational understanding of recurring revenue business models, SaaS subscriptions, and enterprise support services.
Strong organizational discipline, attention to detail, and ability to manage multiple transactional deadlines effectively.
Strong interpersonal and communication skills with a collaborative, problem-solving attitude when working with internal stakeholders and partners.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
