Meet the Team
Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.
The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.
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Minimum Qualifications
Bachelor’s degree and 7 years experience in computer science, engineering, information technology, or a related technical field; Masters and 4 years related technical experience; PhD and 1 year of related technical experience
Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes
Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
Experience maintaining or implementing LAN/WAN environments
Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
Experience with at least one programming language (Java, Python, JavaScript, etc.)
Preferred Qualifications
At least 7+ years experience working in a customer-facing role
Experience with Cloud/SaaS software products Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
Enjoy a fast-paced, multifaceted environment
Outstanding communication and problem-solving skills
A standout "customer first" attitude
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
