Develop and scale intellectual capital through internal and external documentation, training, automation assets, and enablement content.
Mentor and coach TCEs, lead trainings, hackathons, and foster technical community engagement.
Optimize delivery within a technology domain by leveraging emerging AI tools for automation, simplification, and knowledge sharing.
Partner with Engineering and internal stakeholders to close feedback loops, enhance service delivery, and address systemic product issues.
Lead and participate in case reviews, quality initiatives, and content curation to drive operational excellence and continuous improvement.
Collaborate across shifts and regions to ensure consistent innovation, issue resolution, and alignment within and across technologies.
Minimum Qualifications
Typically requires Bachelor's degree in relevant field with 8+ years of related experience, or Master's degree with 6+ years of related experience, or equivalent related work experience
Expert level (e.g., CCIE) or equivalent relevant certification expected
Preferred Qualifications
Proven experience leading high-impact technical escalations and initiatives across teams or regions
Deep expertise in multiple Cisco technologies and driving systemic improvements
Demonstrated ability to mentor, coach, and develop technical talent
Strong skills in developing documentation, training, or automation assets
Experience leveraging AI tools to optimize support delivery and knowledge sharing
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
