Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail Service
Personalized Communication
Innovative Solutions
We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Track & Trace Representative - Taylor, MI
As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internal correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
Maintain an outbound call volume of 100 calls per day
WORK HOURS FOR THIS ROLE WILL BE: 0600-1800 on a rotating schedule
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Benefits
$18 - $21 per hour
Full-time: 40 hours per week
On-site training and career development
Paid holidays, WFH days, and paid time off
Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
Skills/Abilities
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
