We’re a growing third-party logistics company where GRIT, TENACITY & A DESIRE TO WIN matter. You’ll join a collaborative, high-energy environment where your work directly helps keep freight moving and customers informed.
As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include:
Enter and update shipment details with accuracy in our logistics system
Conduct daily check calls with drivers to confirm pickup and delivery progress
Monitor and track freight throughout the complete shipment lifecycle
Identify potential delays and communicate timely updates to relevant stakeholders
Collect and maintain accurate shipment documentation and records
Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently
Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards
Panamanian Citizens or work permit ONLY!
Advanced English — spoken and written (English language is a valuable asset)
1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles
Strong communication and multitasking skills
Excellent attention to detail and organizational abilities
Ability to manage multiple shipments and priorities in a fast-paced environment
Proficiency with Google Workspace and Microsoft Office
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Comfortable handling a high volume of outbound calls
A proactive, team-oriented, solutions-focused mindset
High school diploma required; associate degree or higher preferred
