Job Responsibilities
Own client configuration and deployment of Emiri
Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use
Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Test new enhancements or fixes prior to release to ensure quality and expected behavior
Requirements
Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
Experience in configuration management, technical product operations, or client solutions roles
Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
Experience with generative AI tools (e.g., OpenAI, Claude)
Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
Working knowledge of JSON and strong attention to structure and formatting (preferred)
Exposure to low-code/no-code platforms or custom internal tooling (preferred)
Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
5+ years of experience in data analytics and reporting
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions.
Seek Clarity: Embracing complexity to create clarity and inspire action.
Own the Outcome: Being accountable for decisions and taking ownership of our choices.
Center on the Client: Relentlessly adding value for our customers.
Be a Challenger: Never complacent, always striving for continuous improvement.
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position can be located in the following area(s): Greece
Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.
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