Customer Engagement & Escalations
Maintains proactive, solution-oriented dialogue with clients, ensuring expectations are managed with transparency. Coordinates with leadership to influence outcomes when necessary and provides clear communication regarding functional limitations and feasible paths for issue resolution.
Drives Results
Reliably achieves established monthly and quarterly performance metrics, pursuing ambitious stretch targets to consistently surpass client expectations.
Team Work
Operates with high autonomy, selecting workstreams that align with organizational objectives. Actively participates in collaborative forums to exchange ideas and contributes to the maintenance of critical team documentation.
Continuous Improvement
- Evaluates the broader implications of design choices and proposes enhanced alternatives. Cultivates a growth mindset while playing a central role in refining team methodologies and operational practices to increase scalability and efficiency.
- What you'll bring:
- Tertiary education with a relevant degree
3+ years in a client-facing role, strong understanding of relevant technologies and platforms (supply chain, inventory management, EDI/3PL) and sufficient technical knowledge in SQL, HTML, CSS, and web-based applications.
Strong technical problem solving skills and complex understanding of customer pain points
Deep domain knowledge
Excellent customer service skills with consistent follow-up and the ability to handle customer requests and issues independently. Seeks feedback to improve service delivery.
Demonstrated ability to manage multiple connections or projects simultaneously, especially for medium- to large-sized customers.
Proven track record of delivering exceptional customer service with strong feedback and reviews.
Change Management skills and the ability to identify and implement process improvements to enhance the efficiency and scalability of EDI/3PL connections.
Excellent interpersonal, communication, and conflict resolution skills, with the ability to manage and realign escalated connections.
- Demonstrated ownership skills
- Why work for us?
- We are a fast growing business going through a huge amount of growth.
You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills.
Hybrid work environment
Work From Anywhere for 30 days in a six month period
Celebrate your birthday with a paid day off
A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
Recruitment referral bonus
Work for a Great Place to Work®
