Ciklum
From Ciklum's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role: As a Senior Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Ciklum is looking for a Senior Support Engineer to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
As a Senior Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
It is a credential management software package that solves several interconnected tasks that are important for customers of medium and large businesses: ensuring that only certain users have access to company data and technological resources and that company policies in this area comply with legal requirements in the field of data protection (the most famous example of a legislative act in this area is the GDP).
Respond to customers' request (in quick and efficient manner)
Service Desk management
Understand and analyze customers' problem, find appropriate and acceptable solutions
Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
Check the status of the problem until it is solved
Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
Update the documentation
Email, voice and conference communication with customers
Ongoing tasks completion whilst meeting set deadlines
Basic technical background (Basic IT education, courses will be a plus)
Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server
Experienced user in PC based computer systems
Understand and analyze requests, react quickly
Excellent English, both written and speaking skills are required
Service oriented with desire to help people
Push the matter through
Detail oriented, reliable, stress resistant
Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn
Able to plan your own time
Shift work (morning-day, day-evening, evening-night)
Excellent command of oral and written English
Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
Meet deadlines precisely
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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