Ensure all incidents are managed following targets set out in SLA.
Escalate any issues/ outages to the IT Service Desk Team leader.
Required Skills
Fluent in Spanish and English, with verbal and written communication proficiency.
Two years of experience within an IT support team
Incident management skills
Experience with Microsoft O365
Windows 11 support and build experience.
Active Directory
Citrix Support
SCCM
Exchange account maintenance
Networking & patching
Desirable Skills
ITIL Foundation certified.
Experience with Service Now.
About You
Communicate clearly and effectively.
Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats.
A positive ‘can-do’ attitude with a strong commitment to customer support.
Why should you join Cigna?
You will get to work with a global, truly innovative and flexible Technology division growing rapidly due to continued success and massive transformation.
We are constantly investing in, improving and innovating our global technology stack.
You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through internal and external training, take secondment to other teams/projects and much more.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
