KEY ACCOUNTABILITIES
You’ll be joining CIBC’s Capital Markets Technology team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts, specifically for end-to-end FICC and eFX applications.
Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and client/user requests. Design and implement solutions and processes to prevent recurrence with the end goal of ensuring clients/users satisfaction.
Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the support area.
Troubleshooting: Identify and resolve small, medium, and critical complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions. Eliminate repeating issues by working with AD (application development/delivery) and our Infrastructure partners to find permanent solutions.
Collaboration: You’ll work with various technical teams to develop and manage the execution of implementation plans for high to critical complex new application and maintenance updates
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
AUTHORITIES/DECISION RIGHTS
As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
KNOWLEDGE AND SKILLS
You can demonstrate experience in 3 years work experience in application and/or infrastructure (OS & hardware) support, network, databases, security, and message delivery systems in both Linux and Windows environments. Knowledge of shell scripting, SQL, Python, and logfile datamining is an asset to troubleshoot issues and provide tactical solutions. Strong asset if you have Capital Markets experience.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
WORKING CONDITIONS
This role operates within a normal office environment.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3-4 day per week on-site, while other days will be remote.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- Job Location
- 150 Cheapside, 1st Flr,London
Skills
Accountability, Agile Thinking, Business, Business Requirements Analysis, Collaboration, Communication, Consulting, Critical Thinking, Decision Making, Domain Knowledge, Linux, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Structured Query Language (SQL), Teamwork, Technical Issues, Technical Knowledge, Technical Writing, Troubleshooting
