How you'll succeed
Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.
Who you are
You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
- Job Location
- Toronto-81 Bay, 23rd Floor
Skills
Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively
