Support the translation of business priorities into clear problem statements before delivery begins — contributing to the definition of what is being solved, for whom, and by when — and flag scope concerns where the work at hand may not be the most valuable work.
Identify which problems are genuinely new versus which have already been solved elsewhere in Chubb, avoiding duplication of effort across the portfolio.
Define success in outcome terms that the business can sign off on — not just outputs delivered, but change realized — and ensure solution design is cross-geography from day one, not retrofitted to other markets after the fact.
Drive execution and value realization for assigned initiatives with urgency and precision, maintaining an unbroken chain of connection to the business priorities and their strategic intent.
Embed within business and technology teams on a day-to-day basis, working closely alongside program managers to accelerate delivery and prevent momentum from drifting into discussion without progress.
Align all assigned initiatives to the integrated transformation roadmap, architectural standards, and agreed solution intent, ensuring cross-geography coherence so that local delivery does not fragment the overall approach.
Manage the interfaces between the squad and Tech, Data, Analytics, and People enablers: demand goes in, capacity comes out, and conflicts surface early rather than late.
Spot when two workstreams are solving the same problem in different ways and force convergence before duplication embeds.
Monitor delivery confidence continuously, escalate immediately when risks to value, timing, or outcomes are identified, and maintain honest reporting without sanitizing the picture for leadership.
Clear blockers proactively — access, approvals, political friction, resource gaps — and secure business engagement by demonstrating what has been delivered and how it enables benefits realization.
Execute change management and communications activities in the daily reality of the work, ensuring that initiatives translate into sustained behavioral adoption at the front line.
Participate actively in quarterly planning and road-mapping, sprint-level planning and retrospectives, and ad-hoc working forums for key decisions and issue resolution.
Contribute to reporting frameworks that create real transparency into delivery progress and enable informed decision-making by leadership.
Experience
8+ years of progressive experience in transformation, program management, management consulting, or a related discipline.
Demonstrated track record of delivering complex, cross-functional initiatives within large organizations, with clear accountability for business outcomes.
Experience working within or alongside technology and data teams, with a working understanding of how technical architecture decisions affect business value and delivery sequencing.
Prior exposure to the insurance or financial services industry is preferred.
Skills & Competencies
Product mindset: Treats transformation as an end-to-end product — including the shaping work before delivery starts — balancing business value, technical feasibility, dependencies, and delivery sequence rather than managing discrete workstreams in isolation.
Domain knowledge: Brings working understanding of the insurance value chain and the technical and data landscape relevant to assigned initiatives, and develops deeper fluency over time.
Bias for action: Proactively removes barriers, supports leaders, and converts stalled momentum into forward progress — with minimal direction required.
Constructive friction: Willing to challenge scope assumptions and hold teams accountable to the ambition of the transformation, not just the path of least resistance.
Horizontal leadership: Works effectively across organizational silos to manage interdependencies, unblock roadblocks, and keep milestones intact — without relying on direct authority.
Change endurance: Demonstrates resilience and discipline in the face of organizational resistance, competing priorities, and transformation fatigue; stays the course when others do not.
Hands-on execution: Operates in a hands-on delivery mode, working directly within squads to sustain momentum and resolve issues; supports team members and contributes to a constructive working environment.
Communication: Communicates with clarity and credibility across all levels of the organization, from working teams to senior leadership, with a focus on transparency and decisive action.
