Purpose of Role The primary purpose of this role is to play a key part in supporting the Underwriting team and delivering a high standard of client service. By managing essential operational tasks, this role helps underwriters stay focused on production and underwriting activity. It includes working across underwriting systems, reviewing policy documents, handling broker, accounting and policy queries, and supporting renewal and new business submissions.
Key Accountabilities & Responsibilities
Process Management and Customer Service
Register bookings within required timeframes and quality standards, following a right-first-time approach.
Act as the first point of contact for complex business processing and new business queries.
Work with Operations, brokers and internal teams to resolve issues quickly and keep submissions moving.
Review name clearance results, prepare underwriting files, and complete data entry, market research and rating.
Support policy document review, ad hoc document creation, broker chasing and reconciliation of aged finance items.
Keep underwriting files complete, audit-ready and accurately tracked in workflow systems.
Support process improvements, UAT and other business tools as a subject matter expert.
Carry out any other duties assigned by the Team Leader.
What you’ll bring to the role
Strong Microsoft Office, Outlook and general computer skills.
A customer-focused approach with strong service skills.
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Excellent attention to detail and a commitment to quality.
Good problem-solving, decision-making and organisational skills.
Able to work well in a team and on your own initiative.
Experience working to deadlines and SLAs.
A proactive, collaborative approach to supporting team goals.
Desirable
University degree or equivalent.
Why Chubb?
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
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