HITL Reduction & Continuous Improvement
Analyse HITL intervention patterns to identify where AI processes are underperforming. Raise structured, detailed business and functional requirements to the AI/ML engineering function for model and process improvements. Conduct UAT on new releases before go-live and track HITL trend improvement across enhancement cycles.
Process Transformation through AI
Define requirements for new AI-enabled processes or the AI augmentation of existing ones. Build and maintain decision trees for AI routing and exception handling. Develop AI-ready SOPs that are structured, unambiguous and formatted for both AI consumption and human oversight. Support the end-to-end transition of manual processes into AI-driven workflows.
Process Audit & Traceability
Perform regular sample-based QA reviews of AI process outputs. Conduct root cause analysis when quality issues or failures occur. Define and raise auditability and traceability requirements — including decision logs, confidence scores and HITL audit trails — to the engineering function. Ensure processes meet internal compliance and operational audit standards.
Deep understanding of insurance policy lifecycle processes across one or more domains (bookings, endorsements, certificates, marine and niches)
Ability to interpret AI/ML performance metrics — accuracy, precision, recall, HITL rate — without building models, but with sufficient literacy to identify what is going wrong and articulate it clearly
Structured requirements writing: clear, unambiguous business and functional requirements
UAT design and execution: test cases, defect documentation and sign-off
Root cause analysis and structured problem-solving
Process documentation: decision trees, AI-ready SOPs and process maps
Comfortable working with operational data to identify trends and anomalies
Strong stakeholder communication: able to translate business observations into engineering requirements
Familiarity with operational systems including Ops+, Ingestion and Workview, or the ability to learn rapidly
What we offer in return
32 days of vacation a year
2 days working from home option + additional flexible days
Entry time flexibility
Life and accident insurance
Meal allowance
Pension plan
Stock Purchase plan
Flexible compensation scheme
Wellhub
Employee assistance program
Comprehensive Learning & Development offer
Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.
Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.
