Chubb
【安達產險】客戶服務部_客服督導組長
- Taipei City, Taiwan · On-site
- Salary not published
- Posted 2 months ago
From Chubb's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
- 客服人員管理/人員培訓/話務督導
- 解答保戶詢問保險相關問題
- 客戶情緒抱怨處理
- 處理客服相關行政事務及報表製作
- 執行主管交辦事項
- 提升諮詢客戶滿意度之改善方案或提案
- 大專以上學歷，銀行保險相關科系畢
- 具保險客服管理3-5年經驗以上
- 具良好的溝通及協調能力、抗壓性高
- 熟操作相關客服CRM 系統與MS office辦公軟體(Outlook, Excel, Word)
- 具保險證照
What they ask for vs. your profile
Must have
- Excel
- Microsoft Office