Major Duties & Responsibilities
Under close supervision, receive assignments and review claim and policy information to provide background for investigation.
Contact, interview, and obtain statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc., to secure necessary claim information.
Evaluate facts supplied by the investigation to determine the extent of liability of the insured, if any, and the extent of the company’s obligation to the insured under the policy contract.
Prepare reports on investigations, settlements, denials of claims, and individual evaluations of involved parties.
Administer benefits timely and appropriately. Maintain control of the claims resolution process to minimize current exposure and future risks.
Set reserves within authority limits and recommend reserve changes to the Team Leader.
Review progress and status of claims with the Team Leader and discuss problems and suggested remedial actions.
Prepare and submit to the Team Leader any unusual or potentially undesirable exposures.
Assist the Team Leader in developing methods and improvements for handling claims.
Settle claims promptly and equitably.
Obtain releases, proofs of loss, or compensation agreements and issue company drafts for payments on claims.
Inform claimants, insureds/customers, or attorneys of claim denials when applicable.
Assist the Team Leader and company attorneys in preparing cases for trial by arranging for witness attendance and taking statements. Continue efforts to settle claims before trial.
Participate in claim file reviews and audits with customers/insureds and brokers.
Bachelor’s/Master’s degree or equivalent experience.
Proficient in Microsoft Word, Excel, and Outlook.
Analytical and detail oriented.
Customer-focused and responsive with an appropriate sense of urgency. Experience in customer-facing roles is valuable.
Efficient and effective in verbal and written communications.
Preferred Qualifications
Knowledge of the insurance industry.
Basic knowledge of claims handling concepts, practices, and procedures.
Strong communication skills, including the ability to listen effectively and confidently and diplomatically express opinions and voice concerns with team members.
The temp-to-hire position postures candidates for the opportunity to seamlessly transition to a full-time employee after the temp period has elapsed. ESIS Field Claims Adjusters are required to secure an applicable resident or designated home state adjusters' license. Adjusters who do not fulfill the licensing requirements will not meet ESIS’s employment criteria for handling claims. ESIS supports independent self-study time and allows up to four months to pass the adjuster licensing exam.
