Responsibilities
Technical Leadership and Engineering Judgment
Serve as a hands-on technical leader who labs, proves, automates, and implements complex network solutions with strong supporting design documentation.
Apply strong engineering judgment to resolve ambiguity and make sound technical recommendations on priorities, standards, and tradeoffs.
Assist the team and leadership to focus on what matters most by negotiating scope and priorities and making tradeoffs visible.
Communicate constructively when work should be deferred or sequenced, including what would need to change to take it on.
Identify systemic operational issues, such as recurring manual processes, and drive improvements through standards, automation and process improvements.
Provide credible, informed feedback to vendors when product limitations affect enterprise outcomes.
Network Reliability and Technical Support
Provide expert-level engineering and troubleshooting support for the Cisco core network, routing, switching, and enterprise WAN, including SD-WAN.
Support cloud networking in AWS and Azure, including connectivity patterns and standards.
Apply network automation skills (Python, APIs, Infrastructure as Code) and hold production automation to a high quality bar.
Build working depth in Cisco SD-WAN; cross-train and document to provide depth of knowledge across the team.
Partner with the security, cloud, and operational technology teams on standards and designs.
Incident Response and Service Restoration
Participate in an on-call rotation approximately once every seven weeks.
Serve as a technical escalation point for high-severity network incidents, providing hands-on troubleshooting, remediation, and validation.
Deliver timely, accurate technical updates during active incidents.
Lead post-incident reviews and drive root-cause and corrective actions into standards, documentation, and automation.
Partner with the security, cloud, and operational technology teams on incidents and problems.
Standards, Architecture and Continuous Improvement
Develop and champion network engineering standards, architecture patterns, and WAN and core design standards that reduce reliance on individual subject-matter experts.
Review significant designs and changes for alignment with standards, and give clear, constructive recommendations to the team and leadership.
Create and maintain operational documentation, runbooks, and knowledge articles that support long-term operational readiness.
Drive adoption of repeatable engineering processes that reduce manual work and strengthen institutional knowledge.
Operate within ITIL-aligned Incident, Request, Change, and Problem Management processes, using ServiceNow or similar ITSM tools to document incidents, requests, root causes, and corrective actions.
Partner with enterprise architecture to keep designs aligned with strategic direction.
Communication, Collaboration and Engineering Standards
Raise team capability through standards, architecture patterns, documentation, and operational readiness.
Build trust with peers, architects, and operations teams by listening to other viewpoints and adapting positions when given new information.
Engage in constructive dialog with IT leadership and peer technologists to provide well-reasoned recommendations that align with organizational priorities.
Communicate difficult technical concepts in a way that keeps relationships and momentum intact.
Promote and uphold a strong safety culture and follow all safety policies.
Minimum Qualifications (required)
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field (or equivalent years of work experience, education and training)
7+ years of enterprise network engineering experience, including demonstrated ownership of engineering standards, architecture patterns, and process improvement to include:
Advanced, hands-on Cisco routing, switching, and core network engineering and troubleshooting
Advanced enterprise WAN routing and design experience, including BGP, OSPF, and underlay/overlay concepts
AWS or Azure cloud networking experience
Working knowledge of network automation (Python, APIs, Infrastructure as Code), with the judgment to distinguish sound production automation from fragile automation
Additional Qualifications
10+ years of enterprise network engineering experience, including demonstrated ownership of engineering standards, architecture patterns, and process improvement
Experience leading technical resolution of major incidents
Demonstrated ability to establish engineering standards and drive cross-team process improvement
Collaborative, low-ego communication style, with the confidence to defend technical positions and the curiosity to learn from others
Ability to negotiate and influence across teams without direct authority
CCNP Enterprise (or legacy CCNP Routing & Switching), or equivalent demonstrated experience
Hands-on Cisco SD-WAN experience
Experience with operational technology (OT) or industrial networking, including IT/OT segmentation and secure connectivity to plant or facility networks
Azure networking experience and familiarity with cloud management platforms such as Aviatrix
Working familiarity with firewall and security architecture sufficient to partner with a dedicated firewall team (Palo Alto)
Experience supporting major incidents or high-severity outage response
Experience with ITIL-aligned service management frameworks and ServiceNow
Familiarity with SolarWinds Orion or similar network monitoring tools, and network packet capture analysis
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.
#LI-CF1
